Operations Management:
Contemporary Concepts and Cases, Second Edition is an ideal book for the professor who
wishes to use a short text with cases, or who would like to have a book priced low enough
to permit the luxury of adding additional reading materials to a core concepts book. .
This book employs a crossfunctional perspective, making it appealing to non-majors and
practical for use in an MBA level course in operations management. The size and price of
the book also make it attractive for the cross-functional curriculum since those courses
often require the student to purchase more than one text.
The cases offer variety in length and rigor; with several of which are from Harvard and
Darden. This variety makes the book appropriate for both undergraduates and MBA students.
The student CD-ROM, which is packaged with the book, is an interactive learning tool and
brings the material to life.
KEY FEATURES-
New Chapter on E Commerce and the Internet Inclusion of ProModel software on the CDROM:
Simulation exercises now included. Updated Pedagogy: New cases, "Operations
Leader" boxes, and Internet exercises have been introduced.
Table of Contents
Part I: Introduction
1. The Operations Function
2. Operations Strategy
3. Product Design
Part II: Process Design
4. Process Selection
5. Service Process Design
6. Choice of Technology
7. Process-Flow Analysis
Part III: Quality
8. Managing Quality
9. Quality Control and Improvement
Part IV: Capacity and Scheduling
10. Supply Chain Management
11. Forecasting
12. Facilities and Aggregate Planning
13. Scheduling Operations
14. Project Scheduling
Part V: Inventory
15. Independent- Demand Inventory
16. Materials Requirement Planning
17. Just-in-Time Systems
Part VI: Case Studies
Introduction
Shipper Manufacturing Company
FHE, Inc.
Process
Eastern Gear, Inc.
National Bicycle Industrial Company
PlasTech, Inc.
Field Service Division of DMI
Quality
Bayfield Mud Company
Hank Kolb, Director, Quality Assurance
Federal Express
The Thawed Hungarian Catfish
Capacity and Scheduling
Merriwell Bag Company
Lawn King, Inc.
World Industrial Abrasives
Sport Obermeyer, LTD
P.M. Parts Division
Inventory
Consolidated Electric
Southern Toro Distributor.Inc.
U.S. Stroller
Toys Plus, Inc.
544 pages
