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Operations Management: Policy, Practice and Performance Improvement

Steve Brown University of Bath, School of Management, where he heads the Operations Management Group; Visiting Professor at Baruch College of the City University, New York.
Kate Blackmon Operations Management Group, School of Management, University of Bath.
Paul Cousins Operations Management Group, School of Management, University of Bath.
Harvey Maylor Operations Management Group, School of Management, University of Bath.

• Cutting edge techniques employed
• New case study material to support points in the text
• Critical sample questions to assist the learning process

In brief

An Introduction to Operations Management: policy, practices, performance improvement' is the latest state-of-the-art approach to operations management.

It provides new cutting edge input into operations management theory and practice that cannot be found in any other text. Discussing both strategic and tactical inputs it combines and balances service and manufacturing operations.

Cutting edge techniques accompanied by brand new case studies
Challenges standard approaches
Comprehensive coverage of strategic supply management
Critical sample questions to aid discussion
Reading lists and articles to support learning
Additional lecturer support material

This outstanding author team is from the Operations Management Group at the University of Bath. Their expertise and knowledge is apparent in the text, and they bring to it their original research and experience in the field of operations management.

Contents

Policy Preface to part 1; Introduction to operations management; Operations strategy; Innovation; Process; Practices - Preface to part 2; Managing capacity/scheduling; Managing throughout; Managing quality; Managing projects; Performance improvement; Preface to part 3; Understanding and managing performance; Improving performance: tactics 1; Improving performance: tactics 2; World class/future issues; Appendices.

Readership: Undergraduate Students on Business degrees.

449 pages