The true triumph of an organization lies in the quality of data it has and the
insights it generates using the data. By learning how to obtain marketing data
related to customers, competitors, and the industry, students can set themselves up—and
the companies they will serve—for success. Marketing Research offers the best approach
toward communicating the intricacies of this field and its usefulness to the marketing
organization. "Macro-micro-macro" in design, and fitting for students in
the intermediate or advanced courses, this highly-regarded text focuses on market
intelligence, strategy, theory, and application.
The new 10th edition retains its coverage of the most advanced and current
marketing research methodologies and points out their limitations, as well their potential
for enhancing research results.
It also brings to the forefront the relevance of marketing intelligence, the
power of the Internet in marketing research applications, and much more.
Table of Contents
PART I - The Nature and Scope of Marketing Research
Chapter 1 A Decision-Making Perspective on Marketing
Intelligence
Chapter 2 Marketing Research in Practice
Chapter 3 The Marketing Research Process
Chapter 4 Research Design and Implementation
PART II - Data Collection
SECTION A - Secondary and Exploratory Research
Chapter 5 Secondary Sources of Marketing Data
Chapter 6 Standardized Sources of Marketing Data
Chapter 7 Marketing Research on the Internet
Chapter 8 Information Collection: Qualitative and
Observational Methods
SECTION B - Descriptive Research
Chapter 9 Information from Respondents: Issues in Data
Collection
Chapter 10 Information from Respondents: Survey Methods
Chapter 11 Attitude Measurement
Chapter 12 Designing the Questionnaire
SECTION C - Causal Research
Chapter 13 Experimentation
SECTION D - Sampling
Chapter 14 Sampling Fundamentals
Chapter 15 Sample Size and Statistical Theory
PART III - Data Analysis
Chapter 16 Fundamentals of Data Analysis
Chapter 17 Hypothesis Testing: Basic Concepts and Tests
of Associations
Chapter 18 Hypothesis Testing: Means and Proportions
PART IV - Special Topics in Data Analysis
Chapter 19 Correlation Analysis and Regression Analysis
Chapter 20 Discriminant and Canonical Analysis
Chapter 21 Factor and Cluster Analysis
Chapter 22 Multidimensional Scaling and Conjoint
Analysis
Chapter 23 Presenting the Results
PART V - Applications of Marketing Intelligence
Chapter 24 Traditional Applications: Product, Price,
Distribution, and Promotion
Chapter 25 Contemporary Applications: Competitive Advantage,
Brand Equity, Customer Satisfaction, and Total Quality Management
Chapter 26 Emerging Applications: Database Marketing,
E-Commerce, Relationship Marketing, & Customer Intelligence
Appendices: Tables A1-A6
Glossary
Index
728 pages, Paperback