MEASURING AND MANAGING EMPLOYEE PERFORMANCE KEARNS P. Bankowa.pl

Preface

This book is an attempt to provide some simple, workable answers to most, if nor all, of the questions I have ever been asked on employee performance measurement and management. If you think the answers are too simple then consider how successful any attempt at greater sophistication might prove to he.

The concepts, ideas, tools and techniques presented here have been developed over the last decade on a very tough test pad. They have been tried our in a wide range of organisations, both commercial and public sector. In addition, they have been bounced off hundreds of participants on the public conferences, seminars and workshops that I run. The ideas that have made it into this book are those that survived all of the questions, criticism and resistance thrown at them by the disbelieving and cynical. You will nor come across the ones that did nor stand up to this rigorous test; they have been binned.

This book not only looks at the specifics of employee performance measurement but also the context in which we have to apply it. There is no point in trying to reach someone how to fish without spending some time considering the variety of factors that come into play, such as currents, shallows and the weather. The organisational environment has a very important part to play in performance measurement.

Finally, the terms performance measurement and performance management will be used liberally throughout. They are nor synonymous bur you cannot have management without measurement and there is nor much point having measurement for rhe sake of it. The two should always be seen as totally interdependent.

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