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Implementing IS0 9001:2000: The Journey from Conformance to Performance

Tom Taormina

Summary

• ISO 9001:2000: The business-focused implementer's guide
• Not just conformance: competitive advantage!
• Complete coverage of the newest requirements for customer focus and management involvement
• Includes leading-edge ISO 9001:2000 case study: Dell's Asset Recovery Business
• For companies seeking repeat or first-time certification

The realist's guide to ISO 9001:2000: Transforming quality certification from "cost center" to "profit center"!

In Implementing ISO 9001:2000, two of the world's leading quality practitioners present the most realistic, business-focused guide to ISO 9001:2000 implementation. This book isn't about "mere conformance," it's about using ISO 9001:2000 to support your key strategic initiatives and moving ISO 9001:2000 from "cost center" to "profit center." Tom Taormina and Keith Brewer cover every aspect of ISO 9001:2000, including:

• The new ISO 9001:2000 process model
• The latest, most effective internal auditing techniques
• How to select a registrar that meets the needs of your organization
• How to reflect the new standard's requirements for customer focus and management involvement
• Best practices for measuring results

In a start-to-finish case study, Implementing ISO 9001:2000 shows how Dell's Asset Recovery Business (ARB) has used ISO 9001:2000 standards to build a fully integrated business management system-one that uses continuous improvement models to drive operational excellence and profitability.

ISO 9000 certification shouldn't be an end in itself: it should drive business value, now and for years to come. Whether you need to update your current certification, or you're pursuing certification for the first time, Implementing ISO 9001:2000 will show you how to do it right

322 pages.