Human Capital in Hotel Industry
"(...) The issue of the work is embedded in the mainstream of modern capital
practice management in the hospitality industry. The author of the work, in a consequent
managerial approach, focused her attention on the importance of employee innovation, human
capital profitability and estimation of its added value in hotel strategic development.
The work provides answers to the fundamental questions asked by the managers and
hotel-keepers under the present very difficult conditions of competitiveness:
1. Why does personnel management in the hospitality industry mean human capital
management and why is it far different than in other industries?
2. How to measure investments in human capital in the hospitality industry?
3. What is the level of human capital in hotels in Poland?
4. What can be changed in order to improve efficiency of investment in human capital in
the hospitality industry in Poland? (...)"
(from the review by Prof. M. Bednarczyk)
"One of the phenomena characteristic of the present times is professionalization and
related requiring of a high level of competence. It is particularly seen in tourism
service sector where employees? unique competencies are a scarce resource that is
difficult to be copied. Therefore, in order to make a company carry out their tasks, it is
necessary to have both appropriate resources in terms of quantity and most importantly
competent staff that demonstrate a unique approach in the field of customer service that
enables to "create guests? memories" and "keep the brand promises".
The work undertaking the issue of human capital in hospitality industry helps tackle the
challenge. (...)"
(from the review by PhD. D. Lewicka, Prof. AGH)
Introduction
Chapter 1
Specificity of Human Resource Management in Hotel Industry
1.1. Specificity of the Hotel Sector
1.2. Hotels as Employers in the Global Labour Market
1.3. Models of Human Resource Management
1.4. Transformation of Human Resources into Human Capital
Chapter 2
Problematics Aspects of Human Capital Measurement
2.1. The Essence of Human Capital Measurement
2.2. Metods of Human Capital Measurement
2.3. Criteria for the Selection of Human Capital Measurement Methods
2.4. Meters used in Human Capital Measurement
Chapter 3
Diagnosis Of Human Capital In Hotel Industr
3.1. Research Methodology
3.2. Characteristics of the Research Sample
3.3. Analysis of Human Capital in Polish Hotels
3.4. Estimation of Investment in Human Capital in Hotels in Poland
3.5. Evaluation of the Effects of Investment in Human Capital in Hotels in Poland
3.6. Diagnostic Conclusions: Directions of Strategic Changes
Summary
References
List of Figures
List of Tables
127 pages, Paperback
