BUSINESS PROCESS MANAGEMENT AND THE BALANCED SCORECARD
SMITH R. wydawnictwo: WILEY, 2007, wydanie I cena netto: 315.00 Twoja cena 299,25 zł + 5% vat - dodaj do koszyka Business Process Management and the Balanced Scorecard shows managers
how to optimally use the balanced scorecard to achieve and sustain strategic success even
as the business environment changes. It exceptionally fills the gap between theory and
application to facilitate the use of processes as a strategic weapon to deliver
world-class performance.
Table of Contents
Preface.
Chapter 1. A World of Change.
Chapter 2. How Process Can Drive Strategy.
Chapter 3. The Strategic Process.
Chapter 4. Strategy Maps.
Chapter 5. Balanced Scorecard and Strategic Initiatives.
Chapter 6. Conclusions.
Index.
About Author
RALPH SMITH is the Executive Vice President of Strategic Services for the Orion
Development Group (ODG), a strategic process management training and consulting firm. In
this capacity, he is responsible for facilitating the implementation of strategic plans
and strategic measurement for ODG customers. He has supervised improvement efforts in
hundreds of organizations worldwide. Mr. Smith has served as a featured speaker for a
number of universities throughout the United States, including Colorado State University,
Michigan State University, Pepperdine University, University of Florida, University of
Texas, San Diego State University, Drexel University, George Mason University, and
University of Virginia.
Hardback
240 pages Osoby kupujące tę książkę wybierały także:
- KLASTRY BIZNESOWE W ROZWOJU KONKURENCYJNOŚCI I INNOWACYJNOŚCI REGIONÓW SKAWIŃSKA E. ZALEWSKI R.
- STRATEGICZNA KARTA WYNIKÓW JAK PRZEŁOŻYĆ STRATEGIĘ NA DZIAŁANIE KAPLAN R. NORTON D.
- BUSINESS PROCESS MANAGEMENT SMITH H.,FINGAR P.
- ZARZĄDZANIE PROCESAMI W PRZEDSIĘBIORSTWIE SKRZYPEK E. HOFMAN M.
- BUSINESS PROCESS MAPPING IMPROVING CUSTOMER SATISFACTION JACKA M. KELLER P.
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